Appointments

Available in all City & Hackney GP Practices

8am to 6:30pm, Monday to Friday (excluding bank holidays)

How to request?

1. Phone the practice on 020 8986 3106 and explain to reception that you have an urgent problem
2. If appropriate, reception can then put you on the Duty Doctor list
3. The Duty Doctor will ring you back within 2 hours
4. The Duty Doctor will decide with you what you need, which could be:
   • Advice over the phone
   • An appointment at the practice
   • A home visit if you are really not well
   • A referral to another service

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

If you have a life-threatening emergency, please call 999.

As much as possible, we are trying to encourage continuity of care. Thus, the receptionist will ask which clinician you have been seeing for this problem and try to schedule an appointment with that clinician.  

Although, it may mean waiting a bit longer for an appointment, it is much better for both the patient and the clinician to follow up with the same doctor or nurse. If it an emergency situation, then we will schedule the appointment with the duty doctor. 

Ways to request

1. Download the NHS App

2. Request an appointment online

We only offer telephone appointments with the GPs, advanced nurse practitioners and the pharmacist online. Face-to-face appointments with these clinicians can only be booked after speaking to the receptionist on the phone.

You can, however, book face-to-face appointments with the practice nurse or the healthcare assistant online. 

3. Telephone: 020 8986 3106

You can also book the same appointments as online via the new automated telephone system. Choose option 1 and then follow the instructions.  

You can pre-book appointments with the GP, Nurse, and/or Healthcare Assistant on Saturday at the surgery. 

• Monday to Friday, please phone: 020 8986 3106
• For weekend appointments, please request an appointment online

Surgeries can book patient appointments until 6:30pm on Friday. No appointments can be made for Saturday after this time. 

After 6:30pm on Friday, phone lines transfer to NHS 111 for emergency GP services. Use the messaging service if necessary. The phone lines reopen Monday at 8am, except on bank holidays. 

During the weekend (6:30pm Friday to 8am Monday), all appointments must be booked via NHS 111.

Learn more about Saturday and enhanced access appointments

Many problems can be dealt with more effectively and conveniently with a telephone call or indeed a video call, rather than the patient having to come in for an appointment. Infact the majority of our consultations are now done this way, particularly in view of the Pandemic. 

Telephone appointments for the Doctor, Advanced Nurse Practitioner or the Pharmacist can be booked online.

How to Request

1. Download the NHS App

2. Use our online services

3. Telephone: 020 8986 3106 using option 1 for our automated service

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

If you need a home visit, you can help us by calling reception before 10am except in an emergency.

Telephone: 020 8986 3106

The role of the General Practitioner is ever changing and as a result the Doctor works a full and busy day dealing with the many varied aspects towards providing an efficient delivery of healthcare to you.

In order to achieve these goals we provide medical care, which is ideally based at our Surgery and home visits are for genuine medical reasons only.

Requests for home visits should be made only if the patient is housebound or too ill to attend the surgery.

Please be prepared to give as much information as possible so that we can accurately determine the urgency of the visit, as there are many situations where telephone advice may save you time for your particular health need.

In a real emergency that cannot wait, please call 999.

The Lea Surgery is a local hub for enhanced opening hours.

Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice.

Learn more and book an appointment with a Primary Care GP Enhanced Access Centre